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YOUR RESIDENT PORTAL
Manage your rental
in one place.
Your resident portal keeps everyday rental tasks within reach. Make a payment, review your account, submit a maintenance request, or find documents shared with you by First Class.
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Payments & account activity
View your balance, review charges and payment history, and make payments using the options available in your account.
Maintenance requests
Report a routine maintenance issue and include photos to help us understand what needs attention. For urgent issues, follow the emergency contact instructions provided with your lease.
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Lease documents
Access your lease and other documents shared through your portal when you need to check a detail or keep a copy for your records.
RENT & UTILITY ASSISTANCE
Find help with rent and household bills.
An unexpected expense or change in income can make it difficult to keep up. These North Carolina resources can help you explore assistance with rent, heating, cooling, and other essential needs.
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If you anticipate difficulty paying rent, contact First Class early. If an assistance agency requests your lease, rental ledger, or landlord verification, let us know what documentation is needed.
Not sure where to turn?
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NC 211 connects individuals and families with local assistance programs and community resources.
The service is free, confidential, and available 24 hours a day, with multilingual support.
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Call 211 or 888-892-1162.
County Social Services
Your county’s Department of Social Services can explain available assistance and application requirements.
Eligible families with children may qualify for Emergency Assistance to help with housing or utility costs.
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Use the directory to find your county office’s phone number and contact information.
Heating & Cooling Emergencies
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The Crisis Intervention Program may help eligible households experiencing a heating or cooling crisis that threatens a household member’s health or safety.
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Contact your county’s Department of Social Services to discuss your situation, eligibility, and available funding.
Help With Heating Bills
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The Low Income Energy Assistance Program provides a one-time payment directly to an energy provider to help eligible households with heating costs.
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Applications are seasonal.
Check with your county’s Department of Social Services for application dates, eligibility, and funding availability.
FINANCIAL & EMPLOYMENT SUPPORT
Find work, manage expenses, and plan ahead.
Support can go beyond an immediate bill. Explore resources for finding employment, building a household budget, and reducing everyday expenses. Whether you’re navigating a change or planning your next step, these services offer practical places to start.
Job Search & Career Support
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NCWorks Career Centers offer free help with job searches, résumés, interview preparation, and career planning. Staff can also connect you with training opportunities and provide access to computers and the internet.
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Find a nearby center for local services and appointment information.
Budget & Housing Guidance
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HUD-approved housing counseling agencies can help with household budgeting, credit questions, and rental affordability. Available services vary by agency.
Call 800-569-4287 to find a participating agency.
Ask about rental and budget counseling, appointment options, and any fees or fee waivers.
Help With Food Costs
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North Carolina’s Food and Nutrition Services program, also known as SNAP, helps eligible households purchase groceries through an EBT card.
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Review the application requirements and apply through ePASS or your county’s Department of Social Services.
NC EBT Call Center: 866-719-0141.
Phone & Internet Savings
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Lifeline provides a monthly discount on qualifying phone or internet service through participating providers.
Eligibility may be based on household income or participation in certain assistance programs.
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Call 800-234-9473 for help with eligibility documentation, your application, or participating providers.
CARING FOR YOUR HOME
Everyday care. Clear next steps.
Know how to report a repair, keep up with routine care, and prepare for a renewal or move. Your lease and the instructions provided by First Class explain the requirements specific to your home.
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Report repairs early
Submit routine maintenance requests through your resident portal. Describe the issue, where it is happening, and when it started. Include photos when helpful, along with access information and any pets our team should know about.
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Keep up with everyday care
Follow the care instructions for your home’s appliances, fixtures, and HVAC filters. Keep vents unobstructed and report leaks, unusual odors, or equipment problems promptly. Contact us if you are unsure whether something needs professional attention.
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Plan for your renewal
Review your lease expiration date and notice requirements before deciding whether to renew or move. Contact First Class with questions about available renewal terms, and complete any renewal documents by the deadline provided.
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Prepare for move-out
Follow your lease’s notice requirements and request move-out instructions early. Plan for cleaning, removal of belongings and trash, and the return of keys and access devices. Provide your forwarding address and coordinate utility timing with First Class.
Need urgent help?
For urgent maintenance, use the emergency contact instructions provided with your lease or resident welcome information. Do not rely solely on an online request when immediate attention is needed. For an immediate threat to life or safety, call 911.
CONTACT FIRST CLASS
Questions about your home? Start here.
Whether you need help accessing your account, understanding a lease requirement, requesting documents for an assistance application, or planning your next steps, contact First Class Realty & Property Management.
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Include your rental address and a brief description of what you need so we can direct your question to the right person.
For routine repairs, submit a maintenance request through your resident portal. For urgent maintenance, follow the emergency contact instructions provided with your lease or welcome information.